Disclaimer & Terms of Service
Terms and Conditions for the Sale and Delivery of Goods
Definitions
Buyer: The person who buys or agrees to buy the goods from the seller.
Conditions: The terms and conditions of sale as set out in this statement and any special terms and conditions agreed in writing by the seller.
Goods: The articles that the buyer agrees to buy from the seller.
Price: The price for the goods, excluding any carriage, packaging, and insurance costs.
Seller: Seoul Aesthetic Curators via dermacurator.com
Conditions: These conditions shall form the basis of the contract between the seller and the buyer in relation to the sale of goods. To the exclusion of all other terms and conditions including the buyer’s standard conditions of purchase or any other conditions which the buyer may purport and apply under any purchase order or confirmation of order or any other document.
All orders for goods shall be deemed to be an offer by the Buyer to purchase goods from the Seller pursuant to these conditions. Acceptance of delivery of the goods shall be deemed to be conclusive evidence of the buyer’s acceptance of these conditions. These conditions represent the whole of the agreement between the seller and the buyer. They supersede any other conditions previously issued. Price The price shall be the fixed price quoted on the seller’s confirmation of the webshop. The price is the exclusive delivery cost. The Delivery cost is quoted separately.
Payment: The buyer shall pay all invoices in full and not exercise any rights of set-off or counterclaim against invoices submitted by the seller.
Bank Transfer Fees Support Policy: For wire transfers with an amount ranging from $300 to $800, we acknowledge the potential imposition of transfer fees by banks. In such cases, we are committed to providing support for transfer fees up to a maximum of $35. The reimbursement will be issued in the form of store credit.
For wire transfers exceeding $800, we extend our support by covering the entirety of additional transfer fees incurred. Again, the reimbursement will be issued as a store credit.
For wire transfers with an amount less than $300, we cannot provide support for transfer fees.
The customer must provide proof of the imposed transfer fees, such as a bank statement or receipt, to be eligible for reimbursement. The maximum store credit issued for transfer fee reimbursement will not exceed the actual amount of fees incurred. Reimbursement will be processed promptly upon verification of the customer's claim. Store credit issued for transfer fee reimbursement is non-transferable and can only be used for future purchases. The Company reserves the right to amend or terminate this policy at its discretion.
For any inquiries or to submit a claim for transfer fee reimbursement, please contact us at info@dermacurator.com
Goods: The quantity and description of the goods shall be as set out in the seller’s confirmation of order. The quantity and description together with photographic images as displayed on the web shop are indicative. This is used to provide as much detail as possible but may, from time to time, contain variances.
Medical Advice: We (dermacurator.com & Seoul Aesthetic Curators) are not licensed medical professionals. As such, we strongly recommend that the given products are used solely by licensed professionals who are trained and experienced with these products. We don’t have information about the medical histories and health conditions of our customers. To that end, we can't and don’t offer any instructions to manage or on usage of our products, medical aesthetics, and devices.
We also highly recommend to kindly consult a medical professional for any doubts or concerns about the usage of these products. Kindly be aware, that for any damages or any reactions due to the improper usage, handling, or storage of these products, dermacurator.com (nor Seoul Aesthetic Curators) cannot hold or accept responsibility.
Warranties: The seller warrants that the goods will at the time of delivery correspond to the description given by the seller in the confirmation of the order.
Delivery Of The Goods: Delivery of the goods shall be made to the buyer’s address indicated in his/her account and as agreed in advance of any delivery agreement. As there are several countries and regions that we do not service, please ensure that the registered delivery address does not conflict with our delivery restrictions. The buyer is responsible of making all arrangements necessary to take delivery of the goods on the day notified by the seller for delivery. The tracking number will be sent to the buyer separately via e-mail. The buyer shall track his/her parcel and be at present at the time of delivery to sign and accept the goods. All the goods pass through customs inspections and it is a completely normal case. In reference to Cross Border VAT e-commerce modernization, we would like to inform you that products purchased online from overseas platforms are subject to import tax. Therefore, your purchases from dermacurator may fall in the category, and depending on your country you might have to pay taxes.
Please be aware that your order amount with us does not include taxes. Several products are packed in a styrofoam box with ice packs. In case the ice packs are melted during the shipment, the temperature remains below 8°C, as the package is well insulated and no air can get inside it.This temperature is acceptable for up to 4 weeks. However, during the summer season despite proper packaging, products may arrive in relatively warm or even hot conditions. In these conditions, there is a possibility of the product losing its efficiency by up to 10%. We do not accept return or refund requests caused by temperature. Please proceed with the purchase at your discretion.
If, for any reason, we need to put your order ON HOLD (meaning it will not be shipped until we receive your response), we require you to provide a response within 24 hours. If we don't receive a response within that time frame, we will proceed with shipping your order in its original state. Additionally, there may be instances where we contact you via email regarding an OUT OF STOCK issue. This occurs when you place an order on our website and an OUT OF STOCK issue arises within 24 hours. If we don't receive a response from you within 24 hours, we will proceed with shipping the remaining products, excluding the out of stock items. In this case, we will also provide a store credit refund for the value of the items that couldn't be shipped due to a lack of inventory. If you would like to make a claim for missing items, a video of your unpacking process is needed. If you have not received your parcel, we recommend this instruction as follows. Please track the parcel with the tracking number you received. If the logistics website says your parcel is at the pickup location, you should contact your local carrier directly. If the parcel is awaiting the customer at the pickup location but the recipient has not picked it up and the parcel was returned, we do not compensate it in any way.
*We accept claims within 30 days from the delivery date if your package has been delivered to the wrong address. We will automatically send a 'tracking information email' to the email address registered on our website when(or before) your package leaves the warehouse. After that, you will need to personally track the shipment and check the delivery status. If you do not receive the tracking information email, please contact us within 3 days. All claims related to delivery must be submitted within 30 days after the package has been shipped. If there is an issue with your package, we will either be contacted by the shipping company first or, if you contact us first, we will send an email to the email address registered on our website within 24 hours. If we do not receive a response from you within 72 hours, we will request a return the package to us, and we will refund the remaining amount, excluding all shipping fees, in the form of store credit. In case of discard, you will not get any refund.
If you cannot track your parcel for reasonable reasons at least three days after the shipping date, contact us at info@dermacurator.com. Once we receive an email, we will ask the logistics to investigate your parcel.
IMPORTANT! Investigation can take up to two weeks. We can take no action before 14 days for your case.
Refund, Return, And Replacements: We only initiate the refund, return, or replacement process in cases such as given below: Received Wrong Product Missing Product in Order Prior to shipment, we thoroughly check the quality and quantity of all products in our warehouse and pack them appropriately. Upon receiving the parcel, the customer is responsible for thoroughly inspecting the contents, including the bubble wrap packaging. Customers are advised to pay close attention to the bubble wrap, as it may contain smaller items such as disposables, saline, or other compact products. By accepting the parcel, the customer acknowledges and agrees to these terms and conditions, understanding their responsibility to inspect all packaging materials, especially bubble wrap, before disposal. We record the packaging process with a video camera. Therefore, if you receive a product that is not properly delivered, we will verify the matter with the warehouse and, if it is our mistake, we will provide a free re-delivery or a refund for missing items. However, if we have verified that the product has been properly shipped from our side, we will not be able to provide free re-delivery or a refund. We will provide a copy of the recorded images(or video) upon request. If you claim that you have not received the product properly, we will require an unboxing video of the product to process your request.
Damaged Product: The information about the issue should be provided within 30 days of the delivery date via email at info@dermacurtor.com. After this period, if no problem is reported, we will consider the transaction closed. Please send us a short video of the product, which we will review with our manufacturer and provide you with relevant information. If the issue is deemed acceptable, we will cover the shipping fee for re-shipping the items.
Buyer's Simple Remorse: A refund is available when the customer contacts us regarding returning items within 30 days of the delivery date. We can accept the products back if they are unopened, undamaged, and in original packaging.
Product Expiration: Most of our products are known for their extended expiration periods, ensuring that you receive high-quality items with a prolonged shelf life. If products in your order have more than 3 months until the expiration date at the time of delivery, we recommend using them as intended without concern. Unfortunately, we cannot offer refunds or replacements for products that have been in the customer's possession for an extended period, especially after the expiration date. The recipient's absence The recipient has to arrange the delivery date with the carrier if the recipient has a plane to be out of town for a long time. In such a case, we are not able to assist once the package is shipped from our warehouse and we do not accept refunds for this reason.
How to claim a refund if the product doesn’t result in the desired outcome:
Please be advised that all products sold on Dermacurator are intended for use by medical professionals. Wrong or improper usage might result in undesired performance and outcome, Dermacurator does not bear any responsibility in relation to product performance. To claim a refund, Dermacurator requires to provide a full video recording of unpacking and procedure done with the given product, which supports the customer’s claim and helps identify the cause of the problem. If a video recording is not provided, no refund is available.
Received a damaged box? All products are shipped from the Seoul Aesthetic Curators warehouse located in Seoul, South Korea. Unfortunately, we cannot control shipping companies, and can't compensate if the box is damaged. When you received a damaged package, but the product inside the box is not damaged it does not count as a damaged item. Thus, there is no refund/store credit/replacement. When the product inside the box is damaged, then we can accept claims.
Received a broken/damaged saline? We’re offering saline for free if you order some products which need to be mixed with saline. However, there is a possibility for the package of saline to be missing, broken, or damaged during the shipment. Offering free saline is our favor to help use products that need to be mixed with saline. But in case of missing, damaged, or broken vials, we do not compensate the amount of money with saline as a credit in your Wallet or do not reship it. Saline is widely available in the pharmacy, and you can purchase it in your local pharmacies or online shops. In case you paid $3 for saline, we will cover it as a store credit or reship it with your next order if it is missing, damaged or broken since the re-shipping fee for solely saline is highly expensive. However, we will do our best to prevent this from happening by packaging well. If it happens, we hope for your kind understanding.
The package is held at customs: It is the responsibility of the customer to handle any customs-related issues that may arise. This may include submitting necessary licenses or documents required by customs. However, we understand that this process can be complex and time-consuming, which is why we are happy to offer assistance to our valued customers. If the package gets stuck in local customs and is not released, there are two possibilities that the recipient should pay the tax fee, or the package was refused by customs. If the problem is a tax fee, it should be released by paying this fee from the receiver. We understand that dealing with customs issues can be challenging so we are willing to assist you in resolving this issue. Once we confirm that your package has been held by customs, we will immediately send an email to ask which option you prefer: Free-reshipping or Full refund. We kindly request you to provide a definite response to our email, asking your preference, within 72 hours.
- If we do not receive a response from you within 72 hours and this is the first time your package has been held by customs, we will reship your package automatically.
- If we do not receive a response from you within 72 hours and this is not the first time your package has been held by customs, we will issue a refund of your order as the store credit in Dermacurator account.
We will offer you reshipping for free up to two times whenever your package is stuck in customs. However, if your package is stuck in customs again, even after the third reshipping, we will process a refund you excluding the shipping fee of $30. Please be reminded that we are not responsible for any exchange rate differences that may occur during the refund process. Based on the company's experience, if a customer has experienced unsuccessful deliveries to a particular country, the company reserves the right to engage an alternative shipping company for subsequent shipments to that country. Customers are encouraged to communicate any specific preferences or requirements in advance. Customers are advised to notify the company in advance if they have specific shipping preferences or requirements for certain destinations. Proper instructions, restrictions, or preferences should be communicated to the company before the shipping process begins. In the absence of specific shipping instructions or preferences communicated by the customer in advance, the company will use its expertise to determine the most suitable shipping method for the parcel.
Duplicated payment: Once we confirm that the payments or orders were made in duplicate due to the customer’s mistake, we will promptly notify the customer by email to check and reply within 24 hours. If it is confirmed that the payments were made in duplicate due to the customer’s mistake, the one of the payments will be credited to your store credit in the Dermacurator account. If we confirm that the same order was placed twice, we will first ship one of them and keep the other one ‘on hold’ until we receive customer’s response. If we do not receive a definite answer from you within 24 hours, the last of duplicated orders will be refunded as a store credit.
Received Defective Product: If only one product in the box is damaged, we will refund you for the damaged product(s). To receive a full refund, please send a picture or video of each damaged product. This information is necessary to compensate the manufacturer, so we need your cooperation. For a return or refund, you can contact info@dermacurator.com which includes a picture of the damaged or unopened product and the reason or information regarding the mentioned product.
Acceptance Of The Goods: The buyer shall be deemed to have accepted the goods 24 hours after delivery to the buyer. The buyer shall carry out a thorough inspection of the goods as soon as practically possible of delivery and shall give verbal or emailed notification to the seller on the day of delivery of the goods of any defects which a reasonable examination would have revealed. Where the buyer has accepted or has been deemed to have accepted the goods the buyer shall not be entitled to reject goods which are not in accordance with this statement.
Title And Risk: The buyer shall take all the risks by ordering from the website. Risk shall pass on delivery of the goods to the buyer’s address. Until title passes the buyer shall hold the goods as bailee for the seller and shall store or mark them so they can at all times be identified as the property of the seller. The seller may maintain an action for the price of any goods notwithstanding that title in them has not passed to the buyer.
Changes To Terms Of Service: You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Reviews: The review section is intended to help us improve service. If you experience any inconvenience(s) using our service, please kindly leave your feedback. However, reviews that contain other vendors' names or products that are not included in our list, will be automatically deleted from this section.
IMPORTANT. After you write a review, your first name will be appeared on our reviews section, for privacy concerns we will not display your full name. Please, kindly understand. Pictures and videos you kindly share with us will be displayed on each product's review section. Shared pictures and videos can be used as our marketing materials, and they can be posted on our social media channel(s) as marketing content. The eyes part of the picture will be hidden. In order to upload your review, you have to agree to our terms. We do not contact you in advance when your pictures or videos are used and posted.
Terms And Conditions During A Sale Period: We cannot accommodate requests to ship orders at a later date than the initial purchase date during a sale. This would cause an inventory error.
Any special request for shipping is not acceptable: If you find it difficult to receive the package on time, you will have to contact the delivery company directly to resolve the issue. We do not offer refunds or re-delivery if you are unable to receive the goods due to personal reasons. During the sale period, you need to place the order directly on our website. Due to increased orders, we may not able to help you to generate any invoice. We will not be able to cancel your order once it has been paid and confirmed. It is not possible to add or remove products from your original order. This is to prevent any possible mistakes. If the saline you purchased is missing from your package, we will refund the corresponding amount of $3 as store credit. However, we do not provide any form of compensation for the free saline given to you. Combining two orders is not available in order to prevent possible mistakes. Please make sure to add all products to your cart and submit as one order.
Please ensure that payment is completed within 7 days of placing an order. If payment is not received, the order will be deleted from the history. Due to the large number of orders during the sale, shipping delays may occur. During sales events, there could be potential delays in shipping attributed to a lack of available aircraft space, primarily caused by a surge in shipment volumes, particularly in the European region. Make sure to place your order during the sale! If you submit your order before or after the sale period, we won't be able to give you the additional discount. The tracking information for your package may become available within 24 hours after you receive the tracking number by email. Before placing your order, please make sure you have applied the applicable discount. Emails associated with "have not received a discount" or "didn't apply a discount code" will be IGNORED.. Please make sure to input the correct address as we cannot update the shipping address while the sale is in progress. Make sure you choose the right option for your shipping purposes «signature required» or «signature not required» We won't be able to add complimentary gifts like free samples or masks during the sale. Customer requests made on a memo cannot be accommodated during the sale. (For instance: adding more ice, removing free samples or masks, “ship via FedEx or UPS”, “Leave at the porch” etc. During promotional sale periods, all products are known for their extended expiration periods, ensuring that you receive high-quality items with a prolonged shelf life. We do not ship products with less than 3 months until the expiration date. This is to ensure that you receive products with ample time for consumption before the expiration date. If all products in your order have more than 3 months until the expiration date at the time of delivery, we recommend using them as intended without concern. During the sale some products might be out of stock, we can offer store credit in the same amount, a replacement, or a refund. If a refund is requested after the end of the sale, we will refund the amount that you paid during the sale period.
Contact:
info@dermacurator.com